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Refund Policy

Neil Yanto posted blog to category 

December 20, 2020

We want you to be satisfied, so all eligible courses purchased on our platform can be refunded within 7 days. For whatever reason, if you are unhappy with a course, you can request a refund, provided the request meets the guidelines in our refund policy.

Certain restrictions may apply. For more information regarding our refund policy, please see below.

How to submit a refund request

If you’re looking for instructions on how to submit a refund request, please click here.

Refund status

For answers to commonly asked questions we receive regarding a refund's status, please click here.

Our 7-day policy

While our 7-day refund policy is to allow students to learn risk-free,  we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors after 13 days, so we will not process refund requests received after the refund window.

Additional reasons for denied refunds

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

  • A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
  • Multiple refunds have been requested by a student for the same course.
  • Excessive refunds have been requested by a student.

Users who have their account banned or course access disabled due to a violation of our Terms or Trust & Safety Guidelines will not be eligible to receive a refund. We do not grant refunds for any subscription services.

These refund restrictions will be enforced to the extent permitted by applicable law.

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